At Automation Consultants, we help organisations unlock real business value through smart, scalable technology solutions. From ambitious enterprises to established global brands, we partner with teams to deliver lasting digital transformation.
Discover our case studies to see how we’ve supported clients in replacing legacy systems, implementing intelligent automation, enhancing DevOps and cloud capabilities, improving IT service management, and building resilient, high-performing technology environments that enable long-term growth.
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In a key project for our long-term client, an international speciality insurer, we harnessed the power of the Atlassian Cloud Platform, and created a Jira Service Management virtual agent to automate site/project access requests.
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Creating a custom Rovo Agent to Enhance Root Cause Analysis
Summary Challenge: Data Quality Team from an international insurance company faced a high volume of tickets and lacked capacity to consistently perform RCA. Separate tracking in Airtable led to manual effort, errors, and time-consuming validation, resulting in an inconsistent RCA…
Delivering an Atlassian Cloud-to-Cloud migration for a Cruise Company
Summary Challenge: Split a single Atlassian instance into two Cloud environments during a company restructure, with complex JSM configurations, 70+ automation rules, and tight timelines. Solution: We conducted trial migrations to identify issues, reconfigured JSM request types and automation rules…
Embedding Jira Service Management in a Pioneering IP Firm
Summary Challenge: The client, a leading European intellectual property firm, had fragmented ITSM tools and siloed processes, causing inefficiencies and potential inaccuracies. Jira Software was used for project management, but IT service requests relied on separate tools and knowledge bases….
Migrating to Atlassian Cloud for a National Development Bank
Summary Challenge: Restrictive internal infrastructure, fragmented workflows, high manual effort to maintain integrations, and legacy tools hindering collaboration, transparency, and agility. Solution: Migrated Jira and Confluence to Cloud, cleaned and optimised scripts and workflows, addressed hidden inefficiencies, migrated integrations and…
Migrating an International Healthcare Organisation Not-for-Profit to the Atlassian Cloud
Summary Challenge: High upcoming licensing costs due to excessive third-party apps (~100) and a large external user base, combined with a complex legacy Jira configuration and a tight Cloud migration timeline. Solution: Reviewed and reduced unnecessary apps and users, aligned…
Streamlining Workflows For a Leading Energy Company Using monday.com
Summary Challenge: Outdated project management tools (Workflow Max) caused inefficiencies and revealed critical limitations in existing systems. Solution: Migrated to monday.com, creating tailored workflows for project stages and client needs, and implemented automation to reduce manual effort. Outcome: Reduced manual…
IT Consultancy Operations Transformation using Tempo’s SPM Platform
Summary Challenge: Traditional, waterfall-heavy processes and legacy tools (Microsoft Project, Excel) limited efficiency, visibility, collaboration, and cross-project dependency management, while meeting security and governance requirements was difficult. Solution: We implemented the Atlassian Cloud suite (Jira, Jira Service Management, Confluence) and…
Strengthening Agile Practices and Optimising Jira for an Innovative FinTech Scale-Up
Summary Challenge: The client had no standardised Agile approach, with multiple methodologies across teams, information silos, poor cross-team collaboration, scaling difficulties, dependency management challenges, and a Jira setup that wasn’t fit for purpose. Solution: We conducted an Agile Maturity Assessment,…
From Manual Working to Structured Workflows for International Speciality Insurer
Summary Challenge: The client’s workflows were fragmented across Airtable, email, and Slack, making task tracking, automation, and visibility difficult. They needed structured processes and a centralized SaaS-based solution. Solution: We streamlined core underwriting and business workflows, integrated Jira and Confluence…
Delivering Cost Savings and Efficiency with AWS Optimisation
Summary Challenge: Our client’s AWS infrastructure supported multiple customer communications platforms, but continual technical debt threatened to slow development and drive up costs if left unmanaged. Solution: Automated technical debt and cost reduction using a series of AWS Lambda scripts….
Elevating Efficiency: The Atlassian Health Check Success Story
Summary Challenge: Address inconsistent and inefficient Atlassian tool configurations that led to unnecessary Jira setup work, limited user knowledge of Jira and Confluence, and the need to future-proof the platform to support rapid company growth. Solution: Used Optimizer for Jira…
JSM and eazyBI Reporting Implementation for a Business Intelligence Team in the Banking Sector
Summary Challenge: Implement Jira Service Management to manage, track, and report on work, migrate existing Excel data, and ensure customer queries could be effectively structured and managed. Solution: Configured key features in Jira Service Management, including ScriptRunner Behaviours and SLAs,…