SECURE TELECOMS
This customer provides secure networking to both commercial and government organisations. It was previously recording and coordinating its workloads and assets using Microsoft Excel spreadsheets across nearly 10 different teams. The customer approached Automation Consultants (AC) for recommendations regarding the implementation of a project management tool to provide greater control of its tasks and processes, an asset management tool to provide greater visibility of available/in-use assets and an Service Level Agreement (SLA) tool to monitor delivery.
AC suggested the use of Jira Core as a project management tool with Mindville’s Jira app Insight – Asset Management as an asset management tool and Snapbytes’ Jira App Time to SLA to monitor the service delivery. Adaptivist’s ScriptRunner app and Innovalog’s JMWE app were also used to write various scripts and automation rules that allowed linking issues, automatically creating/updating issues and projects as well as automatic updates of the Insight database.
Further solutions included:
Automation Consultants’ expertise in providing software solutions and extensive experience using the Atlassian toolset resulted in the implementation of a Jira instance that was custom built for the customer’s needs.
The set-up allowed users to monitor progress, manage workload, adhere to SLAs and have an oversight of their assets and clients all in one place. This enabled more efficient delivery of the different products and services that it provides to its customers.
AC continue to work closely with the customer to provide support and deliver any new requirements to its Jira instance.
