ITSM: Do less work!
ITSM getting you down? AC is here to help! In this talk, we’ll be showing you how you can configure your Jira Service Management Service Desks to deliver ITIL-compliant service management processes to your end users and guarantee satisfaction. We’ll be showing you how to automate common requests, making your software do the heavy lifting for you and allowing your teams to focus on delivering continual value to the business while ensuring that your customers get the swift resolutions they deserve. Not only that, but we’ll be exploring how you can utilise JSM’s rich feature set to deal with what happens when things go wrong, building slick incident management processes that can make sure you and your customers are always on the same page and get everyone back online as quickly as possible.
Coming soon
The future of Jira Administration in the Cloud
With the growth of teams moving to the cloud, Jira admins play a mission-critical role in their team's success using Jira. In this presentation, we will explore the biggest challenges facing Jira cloud admins and how the popular on-premise app, Optimizer for Jira, has been re-invented to meet the needs of admins managing Jira cloud instances. You'll see first-hand how Optimizer provides Jira admins with the insights and tools needed to overcome these challenges, implement best practices, reduce unnecessary system complexity, and make changes at scale with ease and efficiency.
Coming soon
