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Join Us on 12 October for ‘Uniting AI and ITSM: The Future of Customer Experience?’

Join Us on 12 October for ‘Uniting AI and ITSM: The Future of Customer Experience?’

We’re thrilled to announce our in-person event, ‘Uniting AI and ITSM: The Future of Customer Experience?‘ on 12 October at the iconic Searcys at The Gherkin in London. Join us from 08:30 – 11:00am for a morning that promises to...

29 September 2023

How to Use Jira as a Project Management Tool

2023 Atlassian Products Jira News And Blogs

How to Use Jira as a Project Management Tool

Update: Since this post was originally written in September 2023, Atlassian has consolidated Jira Software and Jira Work Management into one cohesive, powerful project management tool: Jira. Announced at Team ’24 in Vegas, you can learn more about the ‘next era...

26 September 2023

Monday Slack Integration: All You Need to Know About Integrating monday.com With Slack

2023 monday.com News And Blogs

Monday Slack Integration: All You Need to Know About Integrating monday.com With Slack

Clear channels of communication are crucial for optimising your teams’ performance. The monday.com Slack integration delivers just that. Effective teamwork requires seamless collaboration and work management. This becomes even more important when you factor in today’s predominantly remote or hybrid...

13 September 2023

Agile at Scale: How to Implement an Agile Scaling Framework

2023 Agile at Scale News And Blogs

Agile at Scale: How to Implement an Agile Scaling Framework

If you’ve read our previous post comparing Agile Scaling Frameworks (and if you haven’t, we’d encourage you to!) then hopefully you have a good idea of which framework you wish to implement. Today we’re focusing on how you can approach...

31 August 2023

Agile at Scale: Comparing 7 Scaled Agile Frameworks (SAFe)

2023 Agile at Scale News And Blogs

Agile at Scale: Comparing 7 Scaled Agile Frameworks (SAFe)

The Agile Manifesto, when originally published, did not envisage working at scale, across multiple teams. Instead, Agile project management focused on improving the work of single developers. Imagine teams small enough to gather in a single room and look at...

17 August 2023

2023 Atlassian Products ITSM Jira Service Management JSM News And Blogs

Jira Service Management vs ServiceNow

Which is the best ITSM software for your team? Are you assessing new service management solutions, or perhaps reviewing your existing provider? If so, this post may have come at a good time for you. We’re comparing two significant names...

11 August 2023

2023 monday.com News And Blogs

The 21 monday.com Integrations You Need

One of our favourite aspects of monday.com is its wide range of dynamic integrations. Today, we’re going to run through what we’ve found to be monday.com’s most popular – and useful – integrations. To help you navigate through them all...

1 August 2023

Jira Service Management vs Cherwell Service Management

2023 Atlassian Products ITSM Jira Service Management JSM News And Blogs

Jira Service Management vs Cherwell Service Management

Which is the right ITSM software for you? If you’re currently reviewing service management tools – perhaps considering a new product, or even looking to implement an ITSM platform for the first time – we may be able to help....

21 July 2023