Automation Consultants Awarded Atlassian ITSM Specialization
We are delighted to share that Automation Consultants (AC) has become an official Atlassian Specialized Partner in IT Service Management EMEA as of 27th August 2024.
Signifying our deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and outcomes, the Atlassian Specialization Partner Program recognizes partners who have demonstrated technical expertise and proven customer success.
With over two decades of IT Service Management consultancy experience, we’re proud that our team’s skill and dedication has been formally recognized in this way.
Proven Atlassian expertise
An Atlassian Platinum Solution Partner, Automation Consultants now has two specializations having been awarded the Atlassian Cloud Specialization in May 2023.
To achieve Specialization Partner status, service providers must undergo a rigorous assessment process to demonstrate their dedicated solution practice and ability to deliver consistently high-quality services to customers.
In further recognition of our commitment to accelerating our clients’ time to value, we were honored to win the Partner of the Year: Service 2023 Award at this year’s Team ’24, Atlassian’s flagship event.
Commenting on our latest Specialization, Francis Miers, CEO at Automation Consultants, shared:
Being awarded the Atlassian ITSM Specialization is testament to our team’s dedication, exceptional service delivery and wealth of knowledge. Moreover, it instils confidence in our customers that we remain focused on guiding them to successful outcomes, and are unwaveringly passionate about IT Service Management and the wider Atlassian system of work.
Atlassian’s Head of Global Channel, Ko Mistry, also commented:
Atlassian would like to recognize Automation Consultants for their specialized delivery practice, as they have proven success implementing service management principles based on ITIL methodology for improved satisfaction and cost-efficiencies.
What does the ITSM Specialization mean for you?
The ITSM Specialized Partner status highlights our deep expertise and proven success in delivering unique IT Service Management solutions here at AC.
So, what does this look like in practice for our customers?
ITSM consultancy: We can implement effective ITSM practices within your IT help desk to improve service efficiency, increase productivity, and better meet your customers’ needs.
ITSM tooling: With years of experience working across the Atlassian system of work, we can help you review your IT Service Management tech stack, optimize your tooling and manage migrations and integrations. From implementing Jira Service Management (JSM) to customizing your existing solution, we can guide you through each step of the way.
Jira Service Management migrations: We can guide you through complex migrations to JSM, supporting you with the technical aspects, new process optimization and people-focused change management.
Jira Service Management training: With a dedicated in-house training provision, we can deliver Atlassian training courses, tailored to your team’s needs.
The IT Service Management Specialization Program recognizes these Atlassian Partners’ effort and dedication to delivering consistent, high quality services to optimize a customer’s experience and success.
Ultimately, Automation Consultants are ideally placed to guide you through your IT Service Management challenges and opportunities – and our newly awarded status as an ITSM Specialized Partner should instil confidence in your team that we have the expertise and quality within our team to do so.
Unleash your potential today and unlock ITSM success with AC
An independent UK Agile and DevOps Consultancy, and Atlassian Platinum Solution Partner, Automation Consultants is renowned for both its expertise across the Atlassian system of work and focus on delivering long-term success for its global client base.
If you’d like to optimize your IT Service Management processes with the support of an Atlassian certified team, why not reach out to us today? We offer a 30-minute free consultation so you can talk us through your challenges, aims and requirements in an informal conversation. With no obligation, we can share our recommendations with you and explore how we could guide you to long-term success.
